Frequently Asked Questions

  1. What is the company Privacy Policy concerning customer information?
  2. What is your Purchasing and Product Guarantee?
  3. How can I Track or Check my Order?
  4. What are your Payment Terms, Methods, and Acceptance Conditions?
  5. What is your Product Warranty, Return, and Pre-Purchase Customer Support Policy?
  6. Does the company charge Sales Tax Certificate and Product Quotations?
  7. Do you have a Machinery Leasing Program?
  8. What are the Terms and Conditions for Shipments to Companies Outside the United States? 
  9. Can I link to The company web site?
10. How do I submit Suggestions and Comments about the web site?
11. How do I open a New Account with The Company?  Open New Account
12. How can I Contact The Company?

OUR PRIVACY POLICY:

The Company is committed to protecting any and all information received by us and respecting your 
E-Commerce, Business, and Personal privacy.  We "GUARANTEE/PROMISE" that any and all 
information received by us from our users will only be used to complete the purchase transactions of 
our customers.

How do we protect the confidential information that is sent to us?

The information sent to us is maintained on a separate server that is not on-line and can only be 
accessed by key employees of our company.  This web site does not use "Cookies" and does not 
obtain any personal or company information that is not given to us via the forms completed by our 
customers during the actual purchasing process.  As well, when using a credit card for your purchase, 
VariSign does not show or give us your credit card number.
  
Note:  We do not now nor will we ever rent, sell, give or trade information about our customers  with 
any other company or third-parties.

(This Privacy Policy was last updated on June 26, 2003)

SHIPPING AND TRACKING INFORMATION:

To track orders for part numbers beginning with two letters and two numbers (Example: PY60-, MT80-,
 etc.) call 1-800-366-3600. When calling to check on your order, please be sure to have a copy of the
your order showing the original Order ID that you wish to track.  For all other part numbers, please contact
The Company and one of our Customer Service Representatives will assist you.

Shipments :

All machinery and products that can not be shipped via UPS will be shipped via common carrier, F.O.B. 
Point-of-Origin, at the customers expense.  All orders exceeding $30.00 in value that are shipped via 
UPS within the Continental United States, (excluding Alaska and Hawaii) will be shipped UPS ground 
only at the customers expense.  UPS rates are posted on this web site in the shopping cart.  Certain
products cannot be shipped via UPS and those exceptions are noted on the product pages of this web
site.  For any other shipping information, please contact us.

PAYMENT TERMS, METHODS, AND ACCEPTANCE CONDITIONS:

1. We accept Visa, Master Card, and Open Commercial Accounts Only at this time.

ACCEPTANCE TERMS AND CONDITIONS:

Orders are accepted on the basis of terms and conditions in effect at the time the order is received by 
the "Seller" and approved by "Seller" at "Seller's" Main Office. Acceptance of any products delivered 
hereunder by "Seller" or any of its Affiliates or Assigns shall constitute Buyer's agreement to said terms 
and conditions as set forth herein or as found in our invoices, and order forms.  No condition stated by 
Buyer in its offer or acceptance shall be binding on "Seller" if in conflict with, inconsistent with, or in 
addition to "Seller" terms and conditions. Availability of credit is conditioned upon a determination by 
"Seller" each time an order is received.  All customers that purchase any and all products from this
web site agree to all conditions as set forth in the FAQ's section of the web site and will be adhered
to at all times.

PRODUCT PRICING AND/OR CANCELLATION OF AN ORDER:

Prices and pricing policies will be those as set forth in "Sellers" price list that is in effect at time of order
placement. NOTE:  Prices and any other web site modifications or changes are subject to change 
without notice.  All Credit Card orders that are returned or cancelled may be subject to a 2.5% 
processing/Transaction fee and/or a $25% re-stocking fee or both.  The seller reserves, at its sole 
discretion, the right to change or modify any and all product pricing, images, or any other feature of 
the company web site at any time without notice to anyone at any time.  

TERMS OF PAYMENT:

Unless otherwise agreed to in writing, upon approved credit, terms of payment for all "Open Commercial
Accounts" shall be Net 30 days from date of order shipment.  In the event the customer does not pay
their invoice within the net 30 day period, the seller may charge the purchaser 1-1/2% percent per month
as a late fee.  In the event the late fee is not paid, the Open Commercial Account may be cancelled. Past 
Due invoices are subject to a service charge of 1-1/2 % percent per month (18% percent per annum, or the 
maximum legal rate) from invoice date until paid.

DELIVERIES AND SHIPMENTS:

All Shipments are F.O.B. at the "Sellers" Point of Origin or the factory of manufacturer in good condition 
and properly consigned, at the Purchasers risk.  Prepayment or allowance of freight by us shall not affect 
this provision. We shall not be liable for any injury, loss, damage, loss of profits, or delay in delivery 
resulting from the handling or use of the goods after or during such delivery.

NOTE:   All products that are ordered from this web site that can not be shipped via UPS will be shipped 
via Common Carrier, FOB Point-of-Origin, at Purchasers Expense.

SALES AND OTHER TAXES:

Unless otherwise stated, "Seller" prices do not include any taxes.  Buyer agrees to indemnify "Seller" 
against payment of same, whether or not included on Buyer's original invoice.

TITLE:

Title and Security interest to all merchandise sold by this web site shall remain with the "Seller" until
payment to "Seller" is made for the full purchase price by Buyer. "Seller" retains the right to repossess,
and any other remedies provided by law in the event of non-payment by the Purchaser.

DISCLAIMER OF WARRANTIES:

Buyer acknowledges and agrees that (i) the merchandise is of a size, design, capacity and manufacture 
selected by Buyer, (ii) "Seller" is not a manufacturer thereof, and (iii) as between "Seller" and Buyer, 
THE BUYER PURCHASES THE MERCHANDISE AS IS AND THAT "SELLER" HAS NOT MADE, NOR 
DOES IT MAKE ANY REPRESENTATION OR WARRANTY OR AGREEMENT WITH RESPECT TO THE 
FITNESS, MERCHANTABILITY,  CONDITION, QUALITY, DURABILITY OR SUITABILITY OF THE 
MERCHANDISE IN ANY RESPECT INCLUDING ITS FITNESS FOR THE PURPOSES AND USES OF 
THE BUYER, OR AS TO "SELLER' TITLE THERETO (EXCEPT AS TO ACTS OR OMISSIONS OF 
"SELLER" ITSELF), OR ANY OTHER REPRESENTATION OR WARRANTY OR AGREEMENT OF ANY 
KIND OR CHARACTER, EXPRESS OR IMPLIED WITH RESPECT THERETO, ALL OF WHICH ARE 
HEREBY SPECIFICALLY DISCLAIMED.

LIMITATION OF LIABILITY:

IN NO EVENT SHALL "SELLER' BE LIABLE FOR LOSS OR PROFITS, INDIRECT, SPECIAL OR 
CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS AGREEMENT OR 
OBLIGATIONS UNDER THIS AGREEMENT, NOR SHALL "SELLER" BE LIABLE FOR ANY DAMAGES 
CAUSED BY DELAY IN DELIVERY, INSTALLATION OR FURNISHING OF THE MERCHANDISE OR 
SERVICES BY ANY MANUFACTURER OR THE MERCHANDISE OR OTHERWISE.

INDEMNITY:

The Buyer shall defend and indemnify "Seller" from and against (a) any and all loss of or damage to the
merchandise, usual wear and tear expected; (b) any claim, cause of action, damages, liability, cost
or expense (including attorney's fees) which may arise or be incurred in any manner in favor of any
person relating to the merchandise or any part thereof, including by way of example but not of limitation,
claims arising out of or incident to the construction, purchase, deliver, installation, ownership, leasing, sale
or return of the merchandise or as a result of its use, maintenance, repair, operation or condition
thereof, whether or not any claimed defect in such merchandise are latent or are discoverable; (c) any
claim, caused of action cost or expense which may arise or be incurred by reason of or as a result of any
act or omission of Buyer for itself or as agent for "Seller" hereunder; and (d) any claim, cause of action, cost
or expense arising for alleged patent infringement of, for, or as a result of claims for alleged strict liability in
tort. The obligations of Buyer herein contained shall survive the expiration of the Agreement as to any loss,
damage, claims, causes of action liabilities, costs or expenses.

NOTICE TO SUBSEQUENT PURCHASER OR RE-PACKER:

For imported articles the requirement of 19 U.S.C. 1304 and 19 CFR part 134 provide that the articles 
or their containers must be marked in a conspicuous place as legibly, indelibly and permanently as the 
nature of the article or container will permit in such a manner as to indicate to an ultimate purchaser 
in the United States the English name of the country of origin or the article.

PURCHASER / BUYER CONSENT:

When purchasing products from the company and/or using this web site, you are giving your consent 
and agreeing to all payment terms, and all other conditions as specified and outlined on this web site
in the FAQ's page..   

WARNING:   Cutting tools, as with all general machine tools and accessories, may shatter or
break when used. The  wearing of OSHA approved eye protection and the usage of all other
appropriate or recommended body protection is strongly suggested and recommended in the
vicinity of their use.

PRODUCT WARRANTY, RETURN, AND PRE-PURCHASE CUSTOMER POLICY:

Product Warranty:

As the seller, we make no warranties, expressed or implied, of performance, merchantability, 
workmanship, fitness, quality, durability or suitability of the merchandise in any respect including its 
fitness for the purpose and uses of the buyer.  The only warranties applying to materials sold are those 
specifically provided by the manufacturer.  Seller further makes no express warranties or implied 
warranties of merchantability or fitness with respect to any changes, alterations or modifications made 
in materials at the request or instruction of the purchaser.  The obligations of seller is limited to repair
or replacement of defective parts or, at its sole option, to the refund of the purchase price.  Seller is 
not liable for incidental or consequential damages.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.  
IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR 
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS).

The Manufacturing Company warranties all new American made machinery and products against 
manufacturer's defects and workmanship for a period of Thirty (30) days.  Electrics on all machines are 
warranted by the manufacturer.  Should a phase converter be used in conjunction with a machine, the 
warranty shall not apply to the electrical components and operation of the machine.  The customer is 
responsible for supplying adequate power to the machine.  (this does not include normal wear and tear).

Any changes, alterations, modifications, unauthorized repairs or misuse to machines or products
automatically voids this warranty.  In no event shall The Company be liable for any special, incidental
or consequential damages (including, but not limited to lost profits).

OSHA:   Material Safety Data Sheets (M.S.D.S.) for OSHA defined hazardous substances are available by
contacting The Company.  The information and recommendations contained in the M.S.D.S. supplied by the 
manufacturer is considered to be accurate and reliable.  However, The Company makes no warranty with 
respect to the accuracy or reliability of the information or the suitability of the recommendations.  The
Company disclaims any and all liability to any user thereof.

Returned Merchandise and the RGA (Return Good Authorization):

Customer must obtain a Return Goods Authorization ("RGA") prior to returning goods.  Orders returned
due to customer error must be prepaid and may be subject to a restocking charge. No merchandise will be 
accepted without an "RGA".  To receive your RGA and arrange for shipment, please contact us.

Unless we have erred, returns must be prepaid.  No merchandise will be accepted for return which is made
up special or which has been held for over 30 days.  We reserve the right to determine if the purchaser has
abused the item in question.  If it cannot be returned to stock, credit will not be given.  ALL RETURNS
MUST BE ACCOMPANIED WITH A COPY OF THE ORIGINAL INVOICE INCLUDING THE INVOICE
NUMBER.  Any claims or returns for discrepancies or any problems whatsoever for all shipments must be 
made within Five (5) days of receipt of merchandise or order to either UPS, the Common carrier or The 
Company.  As well, all returns of non-defective products or products wrongly or inadvertently purchased 
from The Company web site may be subject to or charged up to Seventy Five (75%) percent of the total 
original order purchase price, including freight, for the product(s) at the companies sole decision and 
complete discretion. 

Pre-Purchase Customer Support and Product Information Policy:

The Company provides Customer Support for all items purchased from this web site only for our "Existing 
Customers" at no cost.  However,  Non-Customers (Individuals or companies) that have questions or require 
product information Prior to Product Purchase, must first attempt to contact the product manufacturer to 
obtain any product information required.  Non-Customers must first attempt to locate the information they
are seeking going to our Manufacturer and Product Links page.  If you are unable to find the specific
supplier you are look for, send a message to Contact Us giving us the part number in question and we will 
try to locate the manufacture for you and send you their web site address or give you their contact phone 
number.

General Service Fee:

If a Non-Customer requires general information or help which entails time consuming research such as phone 
calls, product blue prints, quotations, product images, faxing of product information, etc. prior to a purchase, 
there will be a one time General Service Fee of $75.00 per instance for obtaining said product information.  The
General Service Fee must be pre-paid by the Non-Customer using either Visa, Master Card or American Express
prior to the information being given to the individual or company.  NOTE:  In the event the Non-Customer General 
Service Fee is pre-paid in advance and the individual or company does in fact purchase the product or products 
from The Company, the General Service Fee of $75.00 will be fully refunded upon consummation of the 
transaction by mailing a company check in the amount of $75.00 directly to the purchaser for a full refund of
the General Service Fee that was pre-paid.

WARNING:   Cutting tools, as with all general machine tools and accessories, may shatter or
break when used. The  wearing of OSHA approved eye protection and the usage of all other
appropriate or recommended body protection is strongly suggested and recommended in the
vicinity of their use.

SALES TAX INFORMATION AND TAX CERTIFICATE:

Quotations:  The Company is asked by many individuals and companies for quotations on many of the 
products on this web site.  Quotations take time and cost us money to create.  On many occasions
a Quotation is created and the individual or company does not purchase the items quoted, they are only
shopping prices.  Due to this continuing condition, there will now be a $50.00 fee for all quotations created 
by us (at our option).  This fee is payable in advance via Master Card or Visa  and will be fully refunded if the 
individual or company in fact does purchases the product(s) quoted.  This policy does not apply to our 
Customers in Good Standing and use our web site regularly.

Sales Tax and Customers from Michigan:  Under normal conditions, we do not charge the purchaser 
any state or federal taxes since the products being purchase are being used for Industrial Processing and 
are not being resold to any other third party.  However,  when an Buyer purchases products from this web 
site, a tax appropriate for the state that the purchaser resides may be charged if applicable. Due to Michigan 
Tax Law, all orders placed using the The Company web site that have a "Ship To" address in the State of 
Michigan will be charged Michigan sales tax unless a current "Tax Exemption Certificate" is completed and 
on file with The Company.  Please Click here to obtain a copy of the Tax Exempt Certificate and fax it to 
877 839 9930.  Once on file, any taxes that have been added to the purchase automatically by the web site 
will be returned to the purchaser via a company check made out to the purchaser as soon as possible after 
the transaction has been completed.

MACHINERY LEASING AND FLEXIBLE TERMS:

We have joined with a National Leasing Corporation to offer an unparalleled opportunity to our customers.
All new machines and precision instruments (in excess of $2,000.00) offered by this web site may be
leased at the lowest lease payments possible.  At the end of the lease term you will be able to purchase
your machine at terms that are the lowest anywhere. To learn more, please Contact Us and one of our
sales/leasing representatives will be pleased to assist you.

SHIPMENTS / ORDERS MADE OUTSIDE OF THE UNITED STATES:

EXPORT SALES TERMS AND CONDITIONS

Order Acceptance:
It is acknowledged that no order shall be deemed accepted unless and until it is verified and accepted by 
The Company. Purchaser further consents that submission of its order shall subject Purchaser to the 
jurisdiction of the courts of the United States and/or the state of acceptance.  Acceptance of orders 
Outside of the United States is based upon the pre-payment of such order in advance (See Payment 
Terms below).

Sales Tax:
We are required to charge national, state and local tax (when applicable) on all purchased items for which a
"United States Purchaser Sales Tax Exemption Certificate" is not on file with our company.

Payment Terms and Conditions:
Unless otherwise agreed, all export sales outside of the United States and orders that are made on condition 
that Purchaser make payment by cash and in advance at the time of order must be adhered to.  Payment for 
all orders outside of the United States shall be made using the companies Swift number and Bank Account 
number only.  Once the funds have been transferred into the companies bank account, the complete order shall 
be processed and shipped to the customer.  At no time will any credit card purchases be allowed from anyone
outside of the United States of America.

At our option, export orders may be subject to special export payment terms and quotations such as outlined 
above. Cash or anticipation discounts are not allowed.  All payments must be made in U.S. dollars, and we 
shall have the right to set-off and deduction for all sums owed. If a purchaser fails to make full payment we 
may defer shipment of other orders, or cancel all or any part of any unshipped order until such payment is 
made and/or not ship to that customer in the future.

Credit Balance:
Purchaser agrees that any credit balances issued will be applied within one (1) year of its issuance. IF 
NOT APPLIED OR REQUESTED WITHIN ONE (1) YEAR, ANY BALANCE REMAINING WILL BE 
SUBJECT TO CANCELLATION, AND THE COMPANY SHALL HAVE NO FURTHER LIABILITY.

Freight and Shipping Policy:
Unless varied herein, shipping terms are FCA (as defined by International Chamber of Commerce  Terms) 
to the closest U.S. airport or port of exit/freight forwarder from our shipping warehouse using local shipping 
point and routing of the companies carrier choice.  All Freight charges must be Prepaid by the Purchaser for 
every purchase or the order will not be processed.

Purchaser shall be responsible for obtaining insurance. At the companies option, freight policy for 
export orders may be subject to special terms and conditions. If any item is backordered on an order 
qualifying for freight prepayment, that item will be paid for prior to shipped as Purchaser's exclusive remedy. 
Title and risk of loss shall pass to Purchaser upon delivery to the common carrier.  Any and all disputes
shall be made with the common carrier, not the company unless the company is a fault with respect to the 
loading of the shipment on the common carrier.  If product is damages in transit, Purchaser must file claim 
exclusively with common carrier, vessel and/or insurance company for every shipment made by the company.

Country of Importation:
Purchaser represents that it is purchasing the products for the purpose of exporting them from the 
United States and importing them to the country specified in Purchaser's purchase order.  Purchaser 
agrees that the products will be shipped to that destination in compliance with the laws of such 
country, and that there will be no re-export or diversion. If requested by The Company, Purchaser 
shall provide documentation satisfactory to The Company verifying delivery at the designated port 
of entry or freight forwarder.

Export and Import Licenses, permits and freight forwarder:
Notwithstanding, anything contained herein and unless expressly agreed, Purchaser shall be responsible 
for obtaining and paying for any permits, licenses, or other governmental authorization's necessary for
the exportation of importation of products into the designated country of importation, and it shall comply 
with all laws and regulations thereof. Purchaser shall select and pay the freight forwarder who shall solely 
be the Purchaser's agent. The freight forwarder's actions shall not be deemed authorized by, or binding 
upon The Company, unless expressly agreed to by The Company.

Foreign Corrupt Practices Act:
Purchaser acknowledges that it is not the agent of the seller and represents and warrants that it has 
not paid anything of value to any government employee in connection with the resale of the products.

Governing Law; Limitations:
These Terms and Conditions shall be construed, interpreted and performed exclusively according to 
the laws, excluding conflict of law rules, of the State of Michigan, United States of America. Any legal 
action with respect to any transaction must be commenced within one year after the cause of action 
has arisen. The provisions of the Uniform Commercial Code as adopted by the State of Michigan, and 
not the United Nations Convention on Contracts for the International Sale of Goods, shall apply.

Dispute Resolution:
Actions by The Company for non payment by the Purchaser of the purchase price of products sold by 
The Company, or for redress of other breaches by the Purchaser of the Terms and Conditions of Sale, 
may be brought by The Company, at its option, before any judicial court of competent jurisdiction. At 
the companies option, disputes between the Purchaser and The Company, including all claims for non-
performance by The Company, shall be finally settled by arbitration in Detroit, Michigan, USA, under 
the Rules of the American Arbitration Association, which Rules with respect to matters not regulated 
by them shall incorporate the UNCITRAL arbitration rules by one or more arbitrators appointed in 
accordance with said rules applying these Terms and Conditions and consistent provisions of the 
internal laws (except conflict of law rules) of the State of Michigan, USA.

What is the Payment Policy and What forms of payment do you accept?
All sales outside of the United States must be paid for as stated above under Payment Terms and
Conditions.  If you should have any questions, please Contact Us.

LINKING TO THE COMPANY WEB SITE:

By linking to this web site, all users accept, understand and acknowledge the following conditions.
Linking Entity may only use the text and images provided by The Company in the manner and 
locations specified on the page displayed upon acceptance of these terms.  Linking Entity must obtain 
permission from The Company prior to linking to this web site.

Linking Entity shall update all of The Company images, text or other information within Ten (10) days  of
receipt of notice from The Company of any changes and/or revisions. The Company may modify, change 
or remove any images, text or other information at any time.

Linking Entity acknowledges the validity of The Company Logo's, trademarks or other information as being
the property of The Company and agrees not to challenge trademark ownership or validity.  In addition,
Linking Entity will not at any time do or cause to be done any act or thing contesting or in any way
impairing part or all of such right, title or interest. In connection with the use of the logo's, trademarks or
other information, Linking Entity shall not in any manner represent that it has any ownership in the logo's,
trademarks or other information of the content or registrations thereof.  Further, Linking Entity acknowledges 
that use of The Company logo's, trademarks or other information shall inure to the benefit of The Company.  
Downloading of any images, files or other components of this web site is strictly forbidden unless agreed 
to in written by The Company.

Linking Entity agrees that it will not at any time do or cause to be done any act or thing in any way 
impairing the image and or reputation of The Company business. In connection with the use of THE 
COMPANY or reference thereof, Linking Entity shall not in any manner represent that it is endorsed by 
The Company or that the Linking Entity is acting in a representative capacity of The Company unless 
specifically agreed to by The Company. Except for the uses set forth herein, Linking Entity shall not 
utilize The Company name nor its relationship with The Company for purposes or in any manner which 
intentionally gives rise to advertising or publicity, unless The Company shall consent to such use in 
writing prior to publication.

Regardless of the forgoing, The Company reserves the right to rescind this consent with or without 
cause at any time. In such event, Linking Entity shall remove its link to this web site within forty 
eight (48) of receipt of any notice from The Company.

LINKING ENTITY EXPRESSLY AGREES THAT USE OF COMPANY MATERIALS AND WEB SITE IS AT 
LINKING ENTITIES SOLE RISK. THE COMPANY DOES NOT WARRANT THAT ITS SERVICE WILL BE 
UNINTERRUPTED OR ERROR FREE, The Company PROVIDES THIS ACCESS "AS IS" WITHOUT 
WARRANTY OF ANY KIND.  THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, 
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS 
FOR A PARTICULAR PURPOSE. IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY DIRECT, 
INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM USE OF 
ANY OF THE MATERIALS PROVIDED HEREUNDER OR ACCESS TO ANY OF THE SERVICES 
DESCRIBED HEREIN.

Additional Questions:
If you have additional questions, please Contact Us and we will respond to you as soon as possible.

SUGGESTIONS AND COMMENTS:

If after reviewing this web site you should have any comments concerning the web site or would like us to
carry a certain product or products on our web site for you, please Click Here  and we will do our best to
accommodate your request.

NEW ACCOUNTS:

NEW ACCOUNTS:
To establish an Open Commercial Business Account, please download our Account Application, complete the 
form and fax it to (248) 623-6829.  Your application will be processed quickly and confidentially.  All payments 
must be made in USD.

TERMS:   
Unless otherwise agreed to in writing between the parties, all payment terms shall be Net 30 days from
date of shipment of order.  In the event a customer has not paid their account in full as per the above
terms, a 1-1/2% monthly service charge may be added on all past due invoices and that customer may be
placed on a C.O.D. for all future orders.

Minimum Order :  All orders made on The Company web site are subject to a $20.00 minimum order
amount (Excluding Freight Cost).  

Prices:   
All prices subject to change without notice.  All Typographical or similar errors in product pricing shown
on this web site are subject to correction without notice.

Taxes:   
The Company is required by law to charge state and local taxes on items with a "Ship To" address in the
state of Michigan unless a Commercial Open Account has been established and a "Sales Tax Exemption
Certificate" is on file with The Company. 

DELIVERY AND FREIGHT:
We offer same day order processing and shipment via UPS ground (Excluding Saturday and Sunday).
UPS ground rates do not apply to shipments containing hazardous materials or that do not meet UPS
shipping policies.  UPS ground delivery is only available within the continental United States, excluding
Hawaii and Alaska.  NOTE: Unless otherwise agreed to, All Machinery, and Products that can not be
shipped via UPS ground will be shipped via common carrier, FOB Point-of-Origin, at customer's expense.

Backorders:
In the event ordered merchandise is not in stock, it will be placed on backorder.  The purchaser will 
be notified of which product or products have been placed on backorder and the anticipated ship date 
for that product or products.  As well, the customer will be given the opportunity to cancel their order.
Once the merchandise is received from the manufacturer by the seller, it will be shipped to the purchaser.
When an item is placed on "Back Order" the Buyer will be contacted and given the opportunity to accept
the "Back Order" or cancel the order.

Damaged, Lost or Short Shipments:
UPS:   Notify your local UPS office immediately.  Advise us so we can reship the merchandise and place 
a claim.  Keep ALL damaged goods and containers for UPS inspection.

Truck Shipments:
Seller is not responsible for merchandise damaged or lost by motor freight carriers.  If your shipment is
damaged, lost or short, have it noted by the carrier on the delivery receipt or B/L.  Without this proper
notation, you accept each shipment at your own risk.

Claims:
All claims MUST be made within 5 days of receipt of order.  To expedite service, please refer to our 
item #5 "Product Warranty and Return Policy" above.  All damages incurred in during shipment via
common carrier must be claimed through the common carrier.

CONTACT THE COMPANY:

     Universal Tool Supply, Inc.
     a.k.a.  The Company
     P.O. Box 22124      
     Lansing, MI 48909
     (877) 839 9930 Fax Only
                            
Due to us being an e-Commerce web site, we are not staffed to handle the large volume of calls we are getting.
Because of this, we respectfully request that you email your question to the above email address or fax the
question to the above fax number and we will respond to your question as soon as possible.  If you have a
question, please Contact Us.  

DISCLAIMER and NOTICE TO ALL USERS OF THIS WEB SITE:

© 1999 All Rights Reserved in the United States and Canada.  This Web Site is Owned and Maintained 
by The Company.  The Company makes no representations regarding the products or any information 
about the products that are contained on this web site. Data is provided for informational purposes only. 
The Company shall not be liable for errors or omissions in the content of this Web Site or the information 
contained herein. The site owner has attempted to use product images that represent the products being 
offered on this web site. However, in certain instances, the image may not be the exact representation of
the products being offered.  Downloading of any images, files or other components of this web site is 
strictly forbidden unless agreed to in written by The Company.  All product pricing or any other notice of
a change or changes on this web site is subject to change by the company with no notice whatsoever to the 
general public at large or any users prior to or after the purchase or change has been made.

WARNING:   Cutting tools, as with all general machine tools and accessories, may shatter or
break when used. The  wearing of OSHA approved eye protection and the usage of all other
appropriate or recommended body protection is strongly suggested and recommended in the
vicinity of their use.

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